DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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This rating includes all service center reviews, with more weight given to recent reviews.

SERVICE VISIT

I took my vehicle in for service on my car engine and was;nt satified at all. They charged me $1000.00 for nothing. The problem was a ticking in the engine. They pulled the engine and seems to me , can't was;nt satified at all. They charged me $1000.00 for nothing. The problem was a ticking in the engine. They pulled the engine and seems to me , can't find the problem. Both my car warrenty company are pissed. My car is stillup in the air awaiting to be fixed. very poor service. they do not call you and reaasure that everything O.k. or nothing . BE AWARE. Please ask questions More

SERVICE VISIT

My car had the "check engine" light on, when my cousin took it to the service dept. they told him it would cost $113 just to use the computer to check the engine. After the analysis they did not cousin took it to the service dept. they told him it would cost $113 just to use the computer to check the engine. After the analysis they did not find anything wrong with the engine but they found some "plug" that was disconnected under the hood and was not properly connected back which was causing the light to be on. Giving that the last person to go under the hood of the car was the service technicians just 2 weeks prior for routine oil change, i feel that the service advisor should have realized that the mistake could have possibly part of the techs doing. But when I tried to explain that possibility to him, since i know for a fact no one else has gone under the hood of the car, he did not care and did not offer any apologies or any price reduction..I've always taken my car to your dealership since I've moved here almost 3 years ago, but from now on I will be taking my car to a different place. More

SERVICE VISIT

Les (Service Team - Yellow), is awesome! Service was outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service L outstanding, I am waiting for receive the survey via email. I don't have his business card in front of me, but I was so impressed with the Service Les provided today. From the phone call explaining the issue I was having with my truck, to the experience upon arrival, The service provided to me today was absolutely TOP NOTCH! I was there a less than 2 hours! Before I even got out of my vehicle a very kind gentleman was there to put down the protective mat, I was barely in my seat in the Customer Lounge before my truck was taken back! Less than 30 minutes, Les came back to tell me the problem, and the cost. About 30 minutes later I was called by the cashier (who also was extremely kind). I've been a car owner for well over 20 years, and I have never, EVER expierenced such EXCELLENCE in Service, from the phone call in to the dealership to cashing out with the cashier. My last vehicle was Foreign luxury, and I never received the level of service I recceived today!Way to go Les, and Sheehy Ford Marlow Heights, MD Service Dept. as a whole! Outstanding service. I know where I will be coming for service from this point forward, also when I'm in the market to purchase a new truck, this will be the dealership of choice for me! Satisified new customer :-) More

Jun 11, 2012 -

SERVICE VISIT

I have been to this particular dealer twice and my car was taken care of but took way to long for the services. An oil change took two hours when i was told it would be about an hour. To fix a broken harm was taken care of but took way to long for the services. An oil change took two hours when i was told it would be about an hour. To fix a broken harmonic pulley the labor cost $400.00 and the part it self was $386.00.On top of the over priced labor they tried to sell me $1500.00 worth of work that cost $800.00 at my local service center. If you like over priced service for your vehicle and your time is not important then go to Sheehy ford. More

SERVICE VISIT

2 times they were to add an "We owe" item to my newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointm newly purchased car. 2 times they failed to get it done. The 1st time was the day I bought the car and the second time was after I set up an appointment they claimed they didn't get from their online scheduler; I got an e-mail confirmation. More

SERVICE VISIT

Sheehy Ford of Marlow Heights is by far the worst dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get dealership I have ever dealt with. They are using their auto repair center to embezzle money from their customers. I originally took my car in to get the airbags fixed and was told that the airbags were fine. 3 visits later, 2 random repairs which were reccomended by the dealership and $2,000.00 spent I was then told that my airbags need to be replaced for $800. The chain of evenst all occured within a one month time frame. I would never recommend anyone take their vehicle to this dealership unless they want to robbed, lied to, and receive overall terrible auto service and customer service.I have given this dealership this rating because they are beyond awful in repairing cars. The mechanics are incompetent and are horrible at what they are "supposed" to do. If you plan on getting your Ford or Lincoln fixed Please, Please,Please DO NOT take it to Sheehy Ford of Marlow Heights. This establishment is useless. If you decide to utilize their services be prepared to spend more money than expected and to not have your problem resolved.Regards,Irritated Robery Victim More

SERVICE VISIT

My husband returned to Sheehy and explained to them everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the probl everything that we went through with dealing with getting our car fixed. Immediately, Ms. Caruso did everything she could to take care of the problem and we are very happy with the results so far. Hopefully it won't need another service trip for a awhile.Thank you SHEEHY for taking the time to LISTEN!! That's all we ever wanted. More

SERVICE VISIT

This is the only dealership I know that takes your money first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. first before even fixing your car. They are just awful. My car was with them for weeks AFTER I paid a great deal of money before it ever got fixed. I'd never take my car back there and would recommend no one else take theirs there either. More

SERVICE VISIT

In November 2002 I purchased a used Explorer 2002 from Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle int Sheey Ford. Since the vehicle was almost out of warranty, I paid $200 for an Easy Care extended warranty. On June 1, 2004 I brought the vehicle into the service dept. for repair. I was informed that there was no record of my having an extended warranty. I was told I would have to see Mike Caruso to get this resolved. The next day I stopped by the dealer and left a copy of my Easy Care receipt and cancelled check for Mike Caruso. One week later I have not heard from Mike Caruso, despite repeated phone calls on my part. Customer service seems to be something this Ford dealer is not interested in. My next step is a letter to Vince Sheehy, CEO, and the Better Business Bureau. More

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